Collections & retention

Boost Your Bottom Line With Outsourcing Optimized Collections & Retention

Set your business on the path to enduring success with USA Global Marketing’s Outsourcing Collections & Retention. Our comprehensive services are designed to optimize your collections process while strengthening your customer retention efforts. 

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Outsourcing Collections & Retention

The Rising Importance of Collections & Retention

In essence, collections management is the process of ensuring that all due payments for sold goods or services are collected in a timely and efficient manner. Retention management, on the other hand, focuses on strategies aimed at keeping customers engaged and loyal to your brand, thus reducing churn rate and maximizing lifetime customer value.

Statistics show that it’s 5 to 25 times more expensive to acquire a new customer than it is to retain an existing one. Furthermore, a study by Bain & Company reveals that increasing customer retention rates by just 5% can boost profits by 25% to 95%. These figures underline the paramount importance of effective collections and retention strategies for your business.

Collections Management

Customer
Retention

Customer
Support

Analytics & Reporting

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With 50+ years of combined experience, our outsourcing experts provide outsourcing and management solutions for customer support that improve customer experience, satisfaction and retention.

Recovery rate

30%

Costs Saved

$500m

Profit increase

25%

Why Outsource Your Collections to Us?

In today’s competitive landscape, merely acquiring new customers is no longer sufficient for business growth. Companies need to strike a balance between effective collections practices to maintain cash flow, and robust customer retention strategies to ensure steady revenue. 

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By leveraging data analysis, we streamline collections, ensuring that your business receives timely payments

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Understanding your customer's journey and anticipating their needs, we create effective retention strategies that encourage repeated business.

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Regular reports that give you insights into your collections and retention performance, enabling you to make informed decisions.

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Our focus is on ensuring customer satisfaction while enhancing your business's profitability.

What our clients say

USA Global Marketing transformed our business approach with their top-notch digital marketing strategies. We've seen a significant increase in our online visibility, leading to a boost in our sales. We couldn't be happier with their services.

John

The team at USA Global Marketing has been instrumental in optimizing our company's lead generation process. Their data-driven approach and extensive experience have led to a noticeable increase in qualified leads. They're the partner we needed to expand our business reach.

Linda

Outsourcing our HR to USA Global Marketing was one of the best decisions we've made. Their expertise and dedication have greatly streamlined our HR processes, allowing us to focus on our core business. We saved time, money and our internal staff's energy.

Richard

As a small business owner, the digital world can be overwhelming. USA Global Marketing not only guided us through it, but they also significantly improved our online presence. Their customer service is unbeatable.

Sandra

We turned to USA Global Marketing to help improve our sales process. They did not just meet our expectations; they exceeded them. Our sales have grown exponentially since we started working with them.

Melissa